RISANTY, Risanty; KESUMA, Sambas Ade; AGUSTRISNA, Juwita; BILQIS, May Hana. An empirical look at the effect of service quality on online shopping customer satisfaction in Indonesia. Jurnal Perspektif Pembiayaan dan Pembangunan Daerah, [S. l.], v. 9, n. 4, p. 321–330, 2021. DOI: 10.22437/ppd.v9i4.11044. Disponível em: https://www.online-journal.unja.ac.id/JES/article/view/11044. Acesso em: 18 apr. 2026.