Risanty R, Kesuma SA, Agustrisna J, Bilqis MH. An empirical look at the effect of service quality on online shopping customer satisfaction in Indonesia. JES [Internet]. 2021 Oct. 31 [cited 2026 Apr. 18];9(4):321-30. Available from: https://www.online-journal.unja.ac.id/JES/article/view/11044