PURWIANTI, Lily; SISKA KHOVIATI, Lidya. ANALYSIS EFFECT OF SERVICE RECOVERY ON CUSTOMER LOYALTY WITH SATISFACTION AND WOM (WORD OF MOUTH) AS MEDIATION VARIABLES AT FOUR-STAR HOTELS IN BATAM CITY. Journal of Business Studies and Management Review, [S. l.], v. 4, n. 2, p. 154–158, 2021. DOI: 10.22437/jbsmr.v4i2.12524. Disponível em: https://www.online-journal.unja.ac.id/jbsmr/article/view/12524. Acesso em: 22 apr. 2026.