The INFLUENCE OF DIGITAL LEADERSHIP AND EMPLOYEE DIGITAL COMPETENCY ON HUMAN RESOURCE PERFORMANCE THROUGH E-HRM TRANSFORMATION: A STUDY OF SAMSAT EMPLOYEES’ PERCEPTIONS
DOI:
https://doi.org/10.22437/jbsmr.v9i1.53967Keywords:
Digital Leadership, Digital Competence, E-HRM, Human Resource Performance, Public ServiceAbstract
Digital transformation has become an important part of bureaucratic reform aimed at improving organizational efficiency and the quality of public services. This study aims to analyze the influence of digital leadership and employee digital competence on public service human resource performance, as well as examine the mediating role of electronic Human Resource Management (e-HRM) transformation in the SAMSAT Office of Jambi City. The study employed an explanatory quantitative approach using a survey method involving all employees of UPTD PPD SAMSAT Kota Jambi, totaling 80 respondents, through a total sampling technique. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM).
The results show that digital leadership has a positive and significant effect on human resource performance, but it does not have a significant effect on e-HRM transformation. Employee digital competence has a negative effect on human resource performance, but it has a positive and significant effect on e-HRM transformation. Furthermore, e-HRM transformation positively affects human resource performance. In the mediation analysis, e-HRM transformation does not mediate the relationship between digital leadership and human resource performance, but it significantly mediates the relationship between employee digital competence and human resource performance. These findings indicate that improving digital competence will be more effective in enhancing performance when supported by the implementation of an integrated e-HRM system. This study contributes to the development of digital-based public sector human resource management studies and provides practical recommendations for improving the quality of public services.
Downloads
References
Adie, A., Wibowo, A., & Pratama, R. (2024). Digital leadership and public sector transformation: Evidence from e-government implementation in developing countries. Public Organization Review, 24(2), 311–329.
Alomari, Z. (2023). The impact of electronic human resource management on employee performance and organizational efficiency. International Journal of Human Resource Studies, 13(2), 45–60.
El Saeed, A., Elshaer, I., & Azazz, A. (2025). Digital transformation of HRM and its impact on organizational performance: Evidence from public organizations. Sustainability, 17(3), 1125.
Ghozali, I. (2006). Structural Equation Modeling: Metode Alternatif dengan Partial Least Squares (PLS). Semarang: Badan Penerbit Universitas Diponegoro.
Ingsih, K., Wibowo, E., & Suryanto, T. (2024). Digital competence and employee performance in the era of digital transformation. Journal of Organizational Change Management, 37(1), 102–118.
Juknevičienė, V., Stankevičienė, J., & Kairytė, A. (2025). Digital leadership in public administration: The role of leaders in managing digital transformation. Government Information Quarterly, 42(1), 101894.
Nyathi, N., & Kekwaletswe, R. (2024). Electronic human resource management adoption and employee productivity in the public sector. Information Development, 40(1), 85–99.
OECD. (2021). The OECD Digital Government Policy Framework: Six dimensions of a digital government. Paris: OECD Publishing.
Quttainah, M., & Singh, S. (2024). Digital skills, technological readiness, and employee performance in the digital workplace. International Journal of Information Management, 74, 102694.
Ramstedt Stadin, K., Nordin, M., & Broström, A. (2024). Digitalization and employee workload: The paradox of digital competence in organizations. Technology in Society, 77, 102465.
Redecker, C. (2020). European framework for the digital competence of educators (DigCompEdu). Luxembourg: Publications Office of the European Union.
Saeed, B., & Ziaulhaq, H. (2019). The impact of e-HRM on organizational performance: Evidence from public organizations. Management Science Letters, 9(7), 1073–1082.
Shamaileh, M., Alshurideh, M., & Al Kurdi, B. (2022). The role of electronic human resource management in improving organizational performance. International Journal of Data and Network Science, 6(3), 809–818.
Susilawati, C., Handayani, R., & Nugroho, Y. (2021). Digital leadership and public service innovation in Indonesia. Journal of Public Administration and Governance, 11(3), 35–49.
Wang, X., Li, Y., & Chen, Z. (2025). Digital leadership and employee performance: The mediating role of digital culture and innovation climate. Technological Forecasting and Social Change, 206, 122456.
Yang, L., Huang, C., & Chen, H. (2024). Leadership in digital transformation: Evidence from public sector organizations. Government Information Quarterly, 41(2), 101850.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Mahdaliyah Fitri, Sry Rosita, Tona Aurora Lubis
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License.
.png)
